This is a practical resource to help people connect, access services, and thrive in a digital world. Launched by the Population Health Management and Health Inequalities Team, in collaboration with Dorset Action on Safety and Health, the Dorset Digital Inclusion Toolkit has been developed for professionals, volunteers, community organisations, and partner agencies. The toolkit supports people to access digital services, build confidence online, and overcome barriers to digital participation.

The toolkit forms part of Dorset ICB’s commitment to ensuring services are accessible and responsive to the needs of Dorset’s diverse communities. Many people across Dorset face barriers to accessing and using digital services, which can contribute to inequalities in health, wellbeing, and access to support.

About the Toolkit

The Dorset Digital Inclusion Toolkit helps those supporting others to provide effective assistance with everyday digital tasks, including:

• Accessing healthcare services, including the NHS App
• Applying for benefits and financial support
• Searching and applying for jobs
• Managing everyday services and activities online

Key Features

• Signposting to trusted local and national support services
• Guidance on when to teach digital skills and when to provide direct assistance
• Practical advice on common challenges such as smartphone use, online banking, and job searching
• Information on online safety and protecting personal information
• Links to learning resources, support networks, and trusted organisations
• Guidance on supporting people with disabilities, including the use of assistive technologies

It has been co-designed and tested with partners across Dorset, including Dorset Council, Bournemouth, Christchurch and Poole Council, and local VCSE organisations, ensuring it is practical, relevant, and informed by lived experiences.

If you support patients, residents, service users, or communities with digital access and inclusion, we encourage you to explore the toolkit and share it across your networks.

For further information, questions, or support, please contact phm@nhsdorset.nhs.uk.